The Heights

The Heights by Albion has experienced significant operational challenges that dominate resident feedback. Persistent pest infestations (mice, roaches, and other insects) are the most frequently cited issue across multiple units and buildings, with residents reporting ineffective pest control responses despite repeated complaints. Additional major concerns include water service interruptions without adequate notice, slow or unresponsive maintenance, security issues (vehicle break-ins and theft), and communication gaps between management and residents. While some residents praise individual staff members and appreciate amenities like the gym, pool, and parking, these positive experiences are substantially outweighed by widespread dissatisfaction with property conditions and management responsiveness.

Management responsiveness is inconsistent, with many residents reporting difficulty reaching the office by phone and delayed responses to maintenance requests and concerns. While some staff members receive praise for helpfulness and professionalism, communication gaps, high staff turnover, and unresolved issues—particularly pest control and maintenance—are recurring frustrations. Recent management changes have prompted some positive feedback about improved responsiveness, though systemic issues persist.

Residents report severe and persistent building quality issues, with pest infestation being the dominant concern across the property. Mice and roaches are widespread despite monthly pest control services, with many residents reporting ongoing infestations after months or years of complaints. Beyond pests, common issues include poor hallway and common area cleanliness, aging infrastructure with uneven floors and worn finishes, elevator odors, infrequent maintenance response, and security vulnerabilities including broken entry doors and non-functional key fob systems.

Maintenance responsiveness and follow-through are significant concerns at this property. Residents report extended delays on repairs ranging from heating and cooling system issues to pest control and structural problems, with some work orders remaining unresolved for months despite multiple requests. Common issues include unresponsive phone lines, inconsistent service quality, and inadequate pest control despite regular visits. A smaller number of residents report positive experiences with responsive maintenance teams and timely repairs.

The property offers desirable amenities including a gym, pool, lounge areas, and free parking, with responsive maintenance staff and convenient in-unit laundry options. However, residents report persistent issues with pest control (roaches, mice, rats), package room security breaches, vehicle break-ins in the parking garage, and inadequate maintenance communication. Water service interruptions without advance notice and common area cleanliness concerns are recurring complaints, alongside inconsistent management responsiveness and staff turnover.

The property offers convenient free parking and is well-positioned near the UC campus with modern amenities including a gym, pool, and package room. However, residents report concerns about neighborhood safety (vehicle break-ins and vandalism), pest control effectiveness despite regular service, and inconsistent office responsiveness. Location convenience is offset by security and maintenance reliability issues that affect overall value.