Residences at DeSales Plaza

DeSales Flats offers a highly positive resident experience, with 84% of reviews rating it favorably. Residents consistently praise the responsive maintenance and office staff, prime walkable location near restaurants and downtown Cincinnati, and quality amenities including pool, gym, and secure parking. Common concerns include rent pricing relative to unit condition, occasional maintenance delays, package theft and vehicle break-ins, and limited after-hours lockout services.

The location in East Walnut Hills is highly walkable with abundant nearby restaurants, bars, shops, and easy access to downtown, hospitals, and major employers. Residents consistently praise the convenient central location, secure covered parking, and vibrant neighborhood that continues to develop. A small number of reviews mention concerns about package theft and vehicle break-ins, though most residents feel safe in the area.

Management and office staff are consistently praised as friendly, helpful, and responsive to resident needs. Maintenance teams are noted for prompt service and professionalism. Most residents report positive experiences with communication and issue resolution, though a small number cite occasional challenges with office availability during business hours or inconsistency in service response times.

The property offers well-maintained amenities including two fitness centers, pool, clubhouse, and in-unit laundry in select units, with free or included secure parking. Residents consistently praise the walkable neighborhood location near restaurants, bars, and hospitals. Most reviews highlight responsive maintenance and friendly staff, though some residents report ongoing concerns with package theft, vehicle break-ins, and occasional delays in maintenance response.

Maintenance staff consistently receives high praise for responsiveness, friendliness, and prompt issue resolution across the property. The majority of residents report that repair requests are addressed quickly and that maintenance personnel go above and beyond in their service. One resident noted that while initial response was strong, follow-through declined over time with some work orders marked complete but never performed, and a few issues remained unresolved during their tenancy.

The building maintains clean, spacious apartments with generally responsive maintenance service and good amenities. However, residents report recurring issues with building security, parking gate malfunctions, and occasional delays in addressing maintenance requests. Older building elements like appliances and exterior siding show wear, and noise from ground-floor commercial spaces affects some units.