Country Manor Apartment Homes

Country Manor offers responsive maintenance service with generally positive staff interactions, but residents report significant concerns about property condition, communication responsiveness, and management professionalism. The complex has experienced ownership changes that have created mixed experiences—some residents note improvements under new management, while others cite ongoing issues with mold, water damage, pest control, and unresolved maintenance problems. Rent increases have not consistently aligned with property improvements, and office communication remains inconsistent.

Management responsiveness and professionalism are highly inconsistent at this property. Positive reviews highlight helpful, professional office staff and responsive maintenance teams, particularly under newer management. However, negative reviews frequently cite unresponsive office communication, delayed maintenance repairs, security deposit disputes, and staff conduct concerns. The property has experienced significant management transitions, with some residents reporting marked improvements while others describe ongoing issues with repair timelines, billing clarity, and tenant communication.

Maintenance staff consistently receive praise for quick response times, professional service, and thorough explanations of repairs. Most residents report positive experiences with work order completion for plumbing, HVAC, appliances, and general repairs. However, some residents report delayed responses to certain issues, incomplete repairs, and concerns about follow-through on complex or recurring problems.

Residents report significant building maintenance and cleanliness concerns, including water damage, mold, pest infestations, and deteriorating finishes throughout units and common areas. Appliances, fixtures, and structural elements show age and poor upkeep, with repairs often incomplete or inadequately addressed. Common area maintenance is inconsistent, with issues in hallways, entryways, trash areas, and grounds remaining unresolved for extended periods.

Residents report significant concerns with amenity maintenance and common-area upkeep. The pool operates inconsistently with late or cancelled openings, laundry facilities flood frequently, and grounds maintenance is inadequate with persistent trash and debris throughout the property. Mold is reported in multiple units and shared spaces, and maintenance response to repair requests is slow or incomplete despite stated responsiveness in some cases.

Resident experiences regarding location and property conditions are mixed. One long-term resident reports satisfaction with the area and responsive management. However, another resident reports significant concerns about grounds maintenance, trash management, winter snow/salt disposal, and overall property upkeep, noting that exterior conditions do not match online listings.