Elmwood Terrace Apartments and Townhomes

Elmwood Terrace offers a prime location with spacious townhomes and generally responsive maintenance, but residents report significant concerns about pool availability, property condition, noise levels, and rising fees. Management quality has varied over time, with recent improvements noted, though long-standing issues with maintenance responsiveness, pet waste management, and utility costs persist. Pricing is considered high relative to the condition and amenities provided.

Management responsiveness and professionalism vary significantly across resident experiences. While some residents report helpful, professional staff and quick maintenance response, others describe unresponsive management, delayed repairs, and billing disputes. Recent staffing changes have been noted positively by some residents. Common concerns include communication gaps, maintenance delays requiring persistent follow-up, and billing practices including damage charges and fee increases.

The property benefits from a strong location near College Town, downtown Rochester, shopping, dining, and schools, which residents consistently praise. However, this location advantage is offset by concerns about noise from neighbors and pets, parking challenges in some areas, and ongoing maintenance issues that require resident follow-up.

Maintenance response times are generally quick, with most requests addressed within 24-48 hours according to positive reviews. However, negative reviews report significant delays, incomplete repairs, and unresolved issues including plumbing, appliance malfunctions, pest control, and HVAC problems. Common concerns include window leaks, inadequate insulation causing high heating bills, and follow-through on repair completion.

Pool availability is a significant concern, with residents reporting it closed for extended periods or poorly maintained, despite being included in amenity fees. Common-area upkeep issues include trash accumulation in garbage areas, noise concerns from neighbors and pets, and inconsistent maintenance responsiveness. On the positive side, residents appreciate the location, in-unit washer/dryer availability, and note that staff professionalism has improved in recent management transitions. Rent increases continue without corresponding visible improvements to grounds and amenities.

The building shows significant maintenance and condition challenges that recur across reviews. Residents report persistent issues with insulation, drafty windows, and high heating costs, along with concerns about cleanliness in common areas and unit move-in conditions. Noise insulation is inadequate, with thin walls allowing neighbor sounds to transmit easily. Positive feedback centers on responsive maintenance staff and convenient amenities, though these do not offset the structural and upkeep concerns.