Ten23 Apartments

Ten23 offers a well-maintained building in a prime location with exceptional front desk and maintenance staff who consistently receive praise for responsiveness and professionalism. However, residents report recurring issues with elevator availability, additional fees beyond base rent, and concerns about lease renewal pricing practices. The strong staff presence significantly enhances the living experience for most residents.

Management and staff receive overwhelmingly positive feedback for responsiveness, helpfulness, and professionalism, with residents consistently praising front desk, maintenance, and leasing teams. However, concerns exist regarding lease renewal pricing practices and communication clarity on fees and rent stabilization policies. Service requests are typically resolved promptly, and the leasing and move-in processes are generally smooth, though isolated incidents of staff unavailability have been reported.

The building is generally well-maintained and clean, with responsive maintenance and staff support. However, elevator reliability is a recurring concern, with reports of frequent outages requiring stair use. Window and common area cleanliness standards vary, and some residents note additional fees beyond base rent.

The location near the High Line offers exceptional convenience with proximity to restaurants, activities, and outdoor spaces, making it a major draw for residents. The neighborhood provides a desirable urban setting with a small-community feel while maintaining excellent transit and pedestrian access. One resident noted elevator maintenance issues and additional amenity fees beyond base rent, though location itself remains consistently praised across reviews.

Maintenance at this property is consistently responsive and professional, with most residents reporting quick resolution of repair requests within hours to a few business days. The maintenance team handles a range of issues including plumbing, HVAC, and appliance repairs effectively. One recent review noted elevator outages and concerns about an automated service request system, indicating potential areas for improvement in reliability and communication tools.

Residents report mixed experiences with amenities and shared spaces. Positive reviews highlight well-maintained rooftop and common areas, convenient location, and responsive staff support with packages. However, recurring concerns include elevator maintenance issues, cleanliness of shared facilities like the gym, additional amenity fees beyond base rent, and inconsistent upkeep of lobbies and hallways.