Modera

Modera New Rochelle receives overwhelmingly positive feedback, with 91% of reviews rating the property favorably. Residents consistently praise the modern amenities, responsive maintenance team, clean facilities, and welcoming staff. Common concerns include recurring fire alarm issues, pet-related cleanliness in common areas, occasional communication delays, and surprise fees beyond base rent.

Management and staff receive consistently high praise for responsiveness, professionalism, and helpfulness, with residents noting quick maintenance response times and attentive leasing and office support. However, a minority of residents report communication gaps, including delayed email responses, billing discrepancies, and difficulty reaching staff through the phone system. Recurring operational concerns include frequent fire alarm activations, inconsistent policy enforcement regarding pets and amenities, and occasional maintenance delays on non-emergency items.

Modera New Rochelle offers extensive amenities including a state-of-the-art gym, pool, rooftop terrace, and courtyard with outdoor grilling facilities that residents consistently praise. Common areas are generally well-maintained and clean, with responsive maintenance staff providing prompt service. However, some residents report ongoing issues with fire alarm frequency, gym equipment maintenance, and occasional cleanliness lapses in shared spaces like hallways and elevators.

The building is modern and well-maintained overall, with most residents praising cleanliness, responsive maintenance, and quality amenities like the gym. However, some residents report persistent issues with odors (smoke and waste-related), occasional cleanliness lapses in common areas, and elevator wait times in certain sections of the building. Fire alarm testing frequency and operational concerns are also noted by a subset of residents.

Maintenance requests are consistently resolved quickly, often within the same day, with staff described as professional, prepared, and courteous. The team handles HVAC, appliance repairs, and general work orders efficiently and completes work to resident expectations. A small number of reviews cite delayed resolution on specific amenity repairs (golf simulator, gym equipment, fire alarm issues), though these appear to be exceptions rather than the norm across the property.

Residents consistently praise the property's location as a major advantage, with convenient access to Metro North and Amtrak (approximately 10 minutes walk), proximity to highways for drivers, and nearby restaurants and shops within walking distance. The location offers an appealing balance for commuters seeking city access without urban congestion, while the residential neighborhood setting provides a quieter environment. Pricing is noted as fair value relative to comparable urban alternatives, and the property's modern amenities, responsive maintenance, and well-maintained common areas contribute to overall satisfaction.