Alexan Harrison Apartments

Alexan Harrison offers spacious, modern apartments with strong amenities including a gym, sauna, pools, and convenient transit access. Leasing and maintenance staff consistently receive praise for responsiveness and professionalism. However, a significant minority of residents report persistent issues including noise from adjacent commercial areas and neighboring units, maintenance delays, billing discrepancies, limited guest parking, and concerns about management responsiveness to complaints.

Management responsiveness is highly polarized: positive reviews consistently praise leasing and maintenance staff for friendliness, efficiency, and problem-solving, while negative reviews report unresponsive corporate management, billing errors, delayed maintenance, and dismissive communication regarding ongoing issues. Leasing office staff are frequently noted as helpful and accessible, but residents report that corporate-level management lacks accountability and fails to address systemic concerns. Billing practices—including shared utility charges and unexpected back-billing—and lease renewal pricing strategies are recurring pain points.

The building features modern aesthetics and amenities, but residents report significant concerns about noise insulation, ongoing construction disruptions, and maintenance responsiveness. Sound transmission between units and from external sources (trash collection, construction, parking garage activity) is a recurring complaint. While leasing and maintenance staff are frequently praised for friendliness, residents express frustration with management's handling of persistent issues and lack of communication about ongoing work.

Amenities at this property are modern and well-maintained, including a gym, sauna, pools, game room, and shuttle service, which residents appreciate. However, significant concerns emerge around parking availability—particularly limited guest parking (5 spaces per 100-unit building)—and garage conditions including cleanliness and safety issues. Shared utility billing practices, especially for heating and hot water quality, generate frustration, and noise from common areas and construction disrupts residents despite the building's attractive appearance.

Maintenance response times are generally prompt, with several residents reporting quick turnaround on service requests including plumbing and appliance repairs. However, some residents report recurring issues with hot water quality and discoloration, broken patio doors, and incomplete repairs that required follow-up work. Communication gaps exist regarding the status of ongoing maintenance issues and explanations for building-wide problems.

Residents appreciate the property's convenient location with easy commute access to Manhattan and shuttle service to White Plains. However, parking logistics present recurring concerns, including limited guest parking availability, garage maintenance issues, and safety concerns about driving speeds in the garage. The location itself is consistently praised as a strong asset, though parking-related frustrations significantly impact the overall living experience for some residents.