Perinton Manor Apartments

Perinton Manor receives mixed reviews reflecting a property in transition. Maintenance and office staff are consistently praised for responsiveness and professionalism, with many residents reporting same-day or quick repairs. However, concerns about high rent relative to unit quality, thin walls, noise from neighbors, parking limitations, and recurring issues with common areas (laundry rooms, storage, hallways) appear frequently across reviews. Fee structures—including mandatory WiFi charges, laundry costs, and various add-on fees—are a significant source of frustration.

Management and office staff responsiveness is a key strength, with many residents praising quick maintenance response times and helpful, professional staff. However, experiences vary significantly depending on management personnel, and some residents report communication challenges, unresponsive complaint handling, and billing discrepancies. Common concerns include delayed responses to maintenance requests, inconsistent enforcement of lease policies, and unclear fee structures.

Maintenance staff are consistently praised for responsiveness, professionalism, and quality repairs across most reviews. Work orders are typically completed quickly, with staff demonstrating knowledge and follow-through on issues ranging from HVAC to plumbing to appliance repairs. However, scheduling coordination between residents and maintenance can be challenging, and occasional delays have been reported in addressing certain repair requests.

Residents consistently report significant noise issues due to thin walls, with sound transmission from neighboring units being a primary concern. Building maintenance and cleanliness present mixed results—while some praise maintenance responsiveness, others cite unresolved issues including pest problems, humidity damage, and non-functional laundry equipment. Common areas and storage spaces are frequently described as dirty or musty, and parking remains a persistent challenge across reviews.

Residents report significant inconsistency in shared-space maintenance, with common complaints about dirty hallways, laundry areas, and entryways. Parking availability and organization are recurring concerns. Positive feedback highlights responsive maintenance staff and functional amenities like gym and pool when properly maintained, though recent reviews suggest declining upkeep standards and management responsiveness to maintenance requests.

The property offers convenient shopping access and generally responsive maintenance, though parking availability and noise concerns are recurring issues. Residents appreciate the location's accessibility and amenities, but some report challenges with parking organization and sound insulation between units.