Zen Long Island at

Resident experiences at this property are highly polarized. Positive reviews praise property aesthetics, landscaping, and select staff members' professionalism and responsiveness. However, the majority of reviews report significant concerns including unresponsive management and maintenance, poor sound insulation, delayed repairs, security deposit non-return, and pest issues. Communication gaps and slow emergency response are recurring complaints.

Management communication is a significant concern, with residents reporting unresponsive staff, unanswered calls and emails, and delayed responses to maintenance issues. Security deposit refunds are frequently delayed or not returned, with some residents pursuing legal action. Maintenance requests take extended periods to resolve, and residents report unauthorized apartment entries. One positive experience was noted with leasing staff.

Maintenance service quality is inconsistent, with some residents reporting prompt and professional repairs while others experienced significant delays, unresolved issues, and communication breakdowns. Common problems include slow response times on work orders, unresolved plumbing and appliance issues, and ineffective emergency line response. When maintenance staff do engage, some residents report positive interactions, but follow-through on complex issues like water damage appears problematic.

Residents report significant sound insulation deficiencies, with noise from neighboring units and common areas easily audible through walls and cabinets. Maintenance response times are consistently slow, and management communication is unresponsive to repair requests and resident concerns. Multiple residents cite unresolved maintenance issues, including water damage, fixture malfunctions, and emergency system failures that went unaddressed for extended periods.

Residents report limited nearby amenities and a suburban setting with few walkable destinations. Parking can be congested during peak times, particularly on weekends. The neighborhood experiences noise concerns, with some residents noting insufficient soundproofing between units. Overall, location convenience is a significant drawback relative to other property features.

Residents report maintenance delays and communication challenges, with appliance and fixture repairs taking extended periods. Parking management and common-area upkeep present operational concerns, with reports of inconsistent enforcement and shared space cleanliness issues. Gym access is limited to 60 hours weekly. While unit finishes are noted as acceptable for the price point, underlying service and amenity management issues affect resident satisfaction.