Union

Union Apartments receives mixed feedback reflecting a stark divide between leasing and tour experiences versus resident living conditions. Prospective residents consistently praise leasing staff professionalism and property aesthetics, while current and former residents report significant concerns including pest infestations, high move-out charges, maintenance delays, rising rents, and amenity closures. The property offers modern finishes and convenient location, but operational issues and fee practices create frustration among long-term residents.

Management and leasing office experiences are highly polarized. Positive reviews consistently praise staff responsiveness, professionalism, and courteous service, particularly during the leasing and move-in process. Negative reviews frequently cite communication breakdowns, unresponsiveness to inquiries, dismissive attitudes, and disputes over fees and deposit deductions. Maintenance staff generally receive positive feedback for efficiency and professionalism, though some residents report delayed response times and incomplete follow-up on work orders.

Maintenance requests are generally handled promptly and professionally, with most residents reporting quick response times and courteous service. However, some residents experienced delays in initial response, missed appointments, and recurring issues with appliances requiring multiple service visits. The maintenance team typically completes work efficiently and leaves areas clean, though communication about scheduling and follow-through on complex repairs has been inconsistent for a minority of residents.

Amenities at this property receive mixed feedback. Positive reviews highlight the pool, gym facilities, and spacious floor plans, while negative reviews report frequent closures of pools and gyms, pest issues (scorpions and cockroaches), and maintenance concerns. Common complaints include mandatory valet trash fees ($30-$40/month) with inconsistent service, pet waste throughout common areas, broken gate access, and outdated or malfunctioning shared equipment. Move-out charges for carpet cleaning and painting are frequently disputed.

The property benefits from a desirable location in Summerlin with convenient access to grocery stores, restaurants, and nearby amenities. Residents appreciate the spacious floor plans, modern finishes, and community amenities including pools and gyms. However, some residents report concerns about security incidents including car break-ins, pest management issues, and maintenance of common areas. Location convenience is a consistent positive, though long-term residents note significant rent increases after the initial lease period.

Residents report significant building quality concerns including thin walls that transmit noise from neighbors, frequent maintenance issues with appliances and systems requiring repeated service calls, and cleanliness problems both at move-in and during occupancy. Common complaints include pest infestations, mold, water damage, malfunctioning elevators and gates, and poor upkeep of common areas, with maintenance requests often delayed or inadequately resolved.