The Retreat (NV)

The Retreat has received consistently positive recent reviews praising spacious units, attractive amenities (pool, gym, assigned parking), and responsive management and leasing staff. However, historical reviews from 2007–2020 document significant recurring issues including maintenance delays, appliance failures, communication gaps, undisclosed fees through third-party billing, thin walls, security concerns (gate failures, break-ins), and high rent relative to condition and services. Recent management changes appear to have improved resident satisfaction, though older reviews suggest a pattern of inconsistent service quality and staff turnover.

Management responsiveness and staff professionalism vary significantly across review periods. Recent reviews highlight attentive, empathetic leasing and property management staff who communicate proactively with residents and address concerns promptly. However, historical reviews document inconsistent service, including delayed maintenance responses, communication gaps, frequent manager turnover, and billing transparency issues through third-party payment services.

Residents consistently praise the property's amenities, including the pool, gym, assigned parking, and spacious layouts. However, positive reviews are significantly outweighed by reports of maintenance delays, poor upkeep of common areas, and inconsistent management responsiveness. Amenities like the hot tub and pool have experienced extended periods of non-operation, and shared spaces show signs of deferred maintenance.

Maintenance response times are inconsistent, with some repairs taking days to weeks to complete despite emergency requests. While some maintenance staff have been noted as responsive and helpful, others have performed shoddy work or left repairs incomplete. Common issues include HVAC failures, appliance malfunctions at move-in, and delayed replacements of major systems like washers and dryers.

The property offers a convenient location near UNLV and shopping/dining options with spacious floor plans. Proximity to a nearby hospital with helicopter traffic creates noise concerns for some residents. The gated community provides security features, though experiences with maintenance responsiveness and overall upkeep vary significantly among residents.

Residents report significant concerns with building maintenance and condition. Multiple appliances experienced frequent breakdowns with delayed repair response times, and units showed visible wear including stained bathrooms and kitchens, worn carpet, and old fixtures. Noise from an adjacent hospital helicopter pad was noted as a persistent issue. While the building layout is spacious and neighbors are generally not audible, the overall maintenance challenges and upkeep concerns detract from the living experience.