Element

Element Apartments receives overwhelmingly positive feedback for responsive maintenance, friendly office staff, and clean, well-maintained grounds. However, a significant minority of residents report serious concerns including unit cleanliness at move-in despite cleaning fees, pest infestations, unresolved maintenance issues, unclear utility and fee structures, and communication breakdowns during move-out and dispute resolution.

Most residents report positive experiences with office staff responsiveness, friendliness, and efficient maintenance service. However, a significant minority experienced serious issues with communication gaps, unresolved maintenance requests, billing disputes, and move-out charge disputes that were sometimes sent to collections without proper notice. Corporate-level policies around third-party vendors and fee transparency have also drawn criticism.

Maintenance service quality is highly variable at this property. The majority of residents report responsive, professional maintenance staff who address repairs quickly and thoroughly, often completing work on the same day. However, a significant minority experienced unresolved work orders, incomplete repairs, poor follow-up communication, and delayed issue resolution, particularly with HVAC and appliance problems. Management responsiveness to maintenance concerns and work order closure appears inconsistent.

Residents report significant building quality concerns including pest infestation, inadequate cleaning at move-in despite paid cleaning fees, water damage and leaks, mold, and deteriorating finishes. Maintenance requests are frequently marked complete without actual repairs being performed, and management communication is inconsistent, leaving residents' concerns unresolved.

Residents consistently praise the property's amenities, including the gym, pool, and dog parks, along with the quiet environment and cleanliness of shared spaces. Maintenance response is noted as generally responsive and thorough, though one review reported extended delays and unresolved issues with laundry facilities, pool maintenance, and climate control. Parking is reported as convenient with no significant complaints among positive reviews.

Residents consistently praise the property's convenient location near restaurants, shopping centers, and major employment hubs like Downtown Summerlin, with commute times as short as 7 minutes. The surrounding area is described as safe and quiet, with proximity to multiple amenities supporting daily convenience. The community benefits from well-maintained grounds and responsive management, contributing to an overall positive living experience.