Capri North & South

Resident experiences at this property are highly polarized. While some residents praise responsive maintenance, friendly staff, and convenient location near shopping and transit, others report serious concerns including pest infestations (scorpions, roaches, bed bugs), delayed or incomplete maintenance responses, security issues with frequently non-functional gates, and disputes over mandatory fees and service charges. Property condition varies significantly by unit and timeframe, with recurring complaints about thin walls, outdated appliances, and water damage.

Office staff receive consistently positive feedback for friendliness, helpfulness, and responsiveness to requests, with many residents reporting quick resolution of issues within 24 hours. However, this positive management experience contrasts sharply with widespread complaints about maintenance responsiveness delays, inconsistent follow-up on work orders, and communication gaps between office staff and residents regarding service requests and policy enforcement.

The property benefits from a central location near grocery stores, shopping centers, restaurants, and public transit access, making it convenient for errands and commuting. Parking is generally available with assigned and unassigned spaces, though some residents report spots located far from their units. The surrounding area offers good walkability to nearby retail, though pedestrian infrastructure outside the complex has limitations. Transit access to UNLV and other destinations is noted as a positive feature.

Maintenance response times and follow-through are inconsistent across this property. While some residents report same-day or next-day service for HVAC, plumbing, and appliance repairs, others describe weeks-long delays, incomplete work, and repeated failed appointments. Staff knowledge and professionalism vary, with some maintenance personnel praised for expertise and respect, while communication gaps and unresolved issues persist.

Residents consistently praise the gym, pool, and overall maintenance of common areas, along with responsive management and staff. However, recurring concerns include inadequate pool cleanliness and access control, parking issues with assigned spots being taken, and grounds maintenance gaps such as pet waste not being consistently cleaned up. Amenities like the fitness center have been recently upgraded and are generally well-regarded.

Residents report significant concerns about building maintenance responsiveness, pest control effectiveness, and noise insulation. While some appreciate proximity to amenities and note that maintenance responds quickly to certain requests, recurring complaints center on insect infestations, thin walls allowing neighbor noise to carry, aging appliances and fixtures, and grounds upkeep issues including pet waste and broken landscaping features.