The Aubry

The Aubry offers a strong leasing and move-in experience with consistently praised office staff and responsive maintenance teams. However, residents report recurring issues with unit condition at move-in, pest control effectiveness, and occasional communication gaps. Maintenance response times are generally quick, though some residents cite concerns about the age of the property and the quality of initial unit preparation.

Leasing and office staff receive consistent praise for responsiveness, professionalism, and helpfulness throughout the application and move-in process. Maintenance staff are noted as prompt, courteous, and effective at addressing work orders. However, some residents report challenges with communication channels for maintenance requests, billing clarity, and move-out fee transparency, with concerns about unexpected charges and policy application.

Maintenance staff demonstrate strong responsiveness and professionalism, with most residents reporting quick response times and thorough repairs. Work orders are typically addressed within 24 hours, and staff handle a range of issues from plumbing and HVAC to appliances with efficiency. However, some residents report concerns about incomplete repairs, mold remediation, and follow-through on certain maintenance requests.

Residents report significant building condition and maintenance concerns, including pest control issues (ants, mice, cockroaches, spiders), water damage, mold, and mildew. Move-in units frequently arrive with incomplete cleaning, poor paint finishes, and deferred repairs. While maintenance staff are noted as responsive, the overall property condition—described as aged with cosmetic rather than structural updates—does not align with rental pricing. One recent resident reported a positive move-in experience with proper unit inspection and timely maintenance coordination.

The property features well-maintained grounds, a resort-style pool with cabanas, jacuzzis, fitness center, and dog park that residents appreciate. Amenities and common areas are generally kept clean and contribute to a quiet, safe community atmosphere. One resident reported concerns about parking assignment procedures, gate access functionality, and common-area upkeep related to pet waste management.

The property benefits from a desirable neighborhood setting with a pleasant, welcoming atmosphere. Residents appreciate the convenient access to on-site amenities including pools, fitness facilities, and dog park, along with the overall cozy residential environment.