Tesota Four Hills

Tesota Four Hills receives highly polarized reviews reflecting significant operational inconsistencies. Positive feedback centers on bilingual leasing staff professionalism and select maintenance personnel responsiveness, while negative reviews consistently cite roach infestations, delayed maintenance response times, unresponsive management communication, and unit condition issues at move-in. The property offers affordable pricing but residents report concerns about safety, amenity functionality, and fee transparency that substantially impact overall satisfaction.

Management responsiveness and communication are inconsistent, with some staff members receiving praise for professionalism and helpfulness while others are frequently cited as rude, unhelpful, or difficult to reach. Common complaints include delayed responses to calls and emails, slow maintenance work order processing, and unclear billing practices. Positive experiences highlight staff who are bilingual, patient, and willing to assist residents through leasing and renewal processes.

Maintenance response times are inconsistent, with some residents reporting quick service while others experienced delays of weeks to months for repairs like plumbing, HVAC, and water damage. Communication between management and maintenance appears problematic, with residents frequently unable to reach staff or receive updates on work order status. Individual maintenance staff members have received positive feedback for professionalism and efficiency, though systemic issues with scheduling and follow-through persist.

Residents report persistent pest infestation, particularly German roaches throughout the complex, with limited effectiveness of quarterly pest control treatments. Building maintenance issues including mold, water damage, and non-functional HVAC systems experience extended response times and incomplete resolution. Cleanliness standards at move-in and common areas are reported as substandard, with units requiring significant resident cleaning upon occupancy.

Residents report significant issues with laundry facilities, including non-functional machines and water damage that has persisted for extended periods. Common complaints include unresponsive maintenance and management, with residents stating that maintenance requests go unaddressed and amenities like pools have had extended closures. The property charges for pest control services, though residents report infrequent service visits and ongoing pest concerns in common areas.

The property's location is generally accessible, though parking proximity to units may be limited. Building infrastructure, including exterior stairs, shows signs of age and maintenance needs that could affect resident convenience and safety.