Tesota Four Hills

Tesota Four Hills offers affordable housing with notably strong leasing office staff who provide responsive, bilingual service. However, residents consistently report significant maintenance delays, persistent pest control issues including roach infestations, and unresponsive management regarding repair requests and communication. While some maintenance personnel and office staff receive praise, systemic property condition and responsiveness problems create a divided resident experience.

Management responsiveness and communication are inconsistent across the property. While some staff members receive praise for professionalism and helpfulness, residents frequently report difficulty reaching the office, delayed responses to maintenance requests, and unresolved billing issues. Office accessibility and follow-up on work orders remain recurring pain points, though positive experiences with specific staff suggest service quality varies significantly.

Maintenance response times are inconsistent, with some residents reporting quick service while others waited weeks to months for repairs including HVAC, plumbing, and water damage issues. Communication between management and maintenance appears fragmented, leading to delayed work orders and follow-up. While individual maintenance staff members have received positive feedback for professionalism and efficiency, systemic delays and unresolved repair requests are the most frequently cited concerns.

Residents report persistent pest infestation, particularly German roaches throughout the complex, with limited effectiveness of quarterly pest control treatments. Building maintenance issues including mold, water damage, and HVAC failures are reported as slow to address, with residents experiencing extended wait times for repairs. Cleanliness concerns are noted both in common areas and move-in conditions, with some units requiring significant cleaning upon occupancy.

Residents report significant issues with laundry facilities, including non-functional machines and maintenance delays lasting months. Pool amenities have experienced extended closures and operational problems. Maintenance requests for shared spaces and common-area upkeep are reported as unresponsive, with issues remaining unresolved for extended periods. Communication from management regarding amenity status and maintenance timelines is cited as inadequate.

The property's location is generally accessible, though parking proximity to units may present a challenge for some residents. Building infrastructure, including exterior stairs, shows signs of age and may require maintenance attention.