Avalon

Avalon Union receives overwhelmingly positive feedback, with 85% of reviews rating the property favorably. Residents consistently praise the maintenance team for responsiveness, professionalism, and efficient service, as well as the leasing office staff for friendliness and helpfulness. The property features well-maintained apartments, modern amenities including a gym and pool, and a convenient location near transit and shopping. However, a minority of residents cite concerns about rent increases, enforcement of community policies, amenity access limitations, and property condition issues.

Management and office staff receive consistently positive feedback for responsiveness, professionalism, and helpfulness, with particular praise for maintenance team efficiency and quick issue resolution. However, a minority of residents report challenges with leasing office communication responsiveness and concerns about policy enforcement consistency. Overall, the maintenance team is highlighted as a strong asset, while office staff performance appears variable.

The maintenance team consistently receives high praise for responsive, efficient service and professional conduct. Residents report quick response times to work orders, thorough communication about repairs, and trustworthy staff who handle issues promptly. One resident experienced a 13-day delay on a closet repair awaiting parts, though this represents a significant outlier among the 25 reviews analyzed.

Amenities at this property include a pool, gym, community lounge, outdoor grills, dog park, and green spaces that residents generally praise for modern design and upkeep. However, pool access and availability have been a recurring concern, with reports of extended closures and limited operating hours affecting residents' use of this amenity. Parking is available with garage options for an additional fee. Maintenance staff are consistently noted as responsive, though some residents report issues with gym equipment maintenance, package theft, and enforcement of community policies.

The property benefits from a prime location in Union with convenient access to downtown restaurants, shops, and grocery stores, plus proximity to major transit routes (Routes 78, 22, GSP) and train stations. Parking is available with garage options for an additional fee. Most residents highlight the walkable neighborhood and nearby amenities as key advantages, though one review raised concerns about area safety and pricing relative to comparable properties.