Soho Lofts

Soho Lofts offers spacious, modern apartments with strong on-site staff support, but recent management changes have significantly impacted resident satisfaction. The most critical issue is a substantial reduction in shuttle service from three shuttles every 10 minutes to one shuttle every 30 minutes, which has created capacity problems during peak commute times and prompted widespread resident complaints. Additional concerns include maintenance responsiveness delays, parking and security issues, rising fees without corresponding service improvements, and communication gaps between management and residents.

Leasing and front desk staff receive consistent praise for responsiveness and professionalism, while maintenance teams are noted as prompt and reliable. However, upper management faces significant criticism regarding lease renewal pricing practices, communication transparency, and policy implementation. Residents report concerns about service reductions, fee structures, and inconsistent issue resolution at the management level.

Maintenance staff consistently deliver prompt, professional, and thorough service across routine and emergency repairs. The team responds quickly to work orders and often addresses additional issues beyond the initial request. However, some residents experienced prolonged unresolved problems including HVAC failures, plumbing issues, and appliance malfunctions that significantly impacted livability.

The property offers well-maintained amenities including a gym, pool, shuttle service, and responsive staff, with positive feedback on package handling and maintenance responsiveness. However, recent changes to shuttle service frequency and location have generated significant resident concern, with additional complaints about parking security, tiered access fees for shared spaces, and ongoing maintenance issues. Amenity fees remain unchanged despite service reductions, creating dissatisfaction among residents who rely on these services.

Residents report significant building maintenance and operational challenges, particularly frequent elevator outages and ongoing construction noise. Shuttle service reductions and amenity fee increases have compounded dissatisfaction, though on-site maintenance and concierge staff receive consistent praise for responsiveness and professionalism. Physical upkeep issues, including broken fixtures and delayed repairs, remain unresolved for extended periods.

The property offers convenient transit access to PATH and nearby employment centers, with generally positive feedback on amenities and staff responsiveness. However, recent changes to shuttle service—reduced from three to one shuttle on a 30-minute schedule—have significantly impacted commute reliability and resident satisfaction. Parking logistics remain challenging, and some residents report safety concerns at the shuttle pickup location near the parking garage.