Horizons at Franklin Lakes Apartment Homes

Horizons at Franklin Lakes is highly regarded by residents for its responsive maintenance service, friendly and professional staff, and convenient location. The vast majority of reviews praise quick problem resolution, courteous personnel, and well-maintained grounds. A small number of older reviews note concerns about communication responsiveness, dated appliances, train noise, and fee structures, though these represent a minority perspective.

Management and staff consistently receive praise for friendliness, professionalism, and responsiveness to resident needs. Leasing, office, and maintenance teams are noted as helpful and quick to address concerns and maintenance requests. Long-term residents report improved service quality in recent years, particularly with property management and maintenance personnel changes. One review raised concerns about policy changes and communication regarding service fees.

Maintenance requests are consistently handled promptly, typically within 24 hours or less, with residents reporting quick response times including emergency HVAC repairs. The maintenance team addresses a full range of issues including HVAC, plumbing, and appliances with thoroughness and professionalism. Residents note significant service improvements over time and appreciate the courteous, efficient approach of maintenance staff.

Residents consistently praise the property's convenient location with excellent highway access and proximity to NYC public transit. The surrounding area is described as peaceful, safe, and walkable with nearby amenities. Train noise is noted as an occasional drawback, though the overall location and accessibility are viewed as significant strengths.

Residents consistently praise the property's cleanliness, well-maintained common areas, and responsive staff. The fitness room is highlighted as a valued amenity. While the property is older and may show wear in some areas like hallway finishes, maintenance and management respond promptly to address issues.

Residents report that grounds and facilities are maintained cleanly on a daily basis, with maintenance and office staff responding quickly to issues. The building is older, which occasionally presents maintenance concerns, but staff address problems promptly. One resident noted accessibility limitations at building entries that may affect certain residents.