Lexington House Apartment Homes

Lexington House receives consistently strong praise for responsive maintenance, friendly office staff, and convenient location near Cherry Hill Mall and Philadelphia. However, a significant minority of residents report serious concerns including pest infestations, aging infrastructure issues, heating/cooling problems, and security vulnerabilities with propped doors. Rent increases and lease renewal practices have also drawn criticism.

Management and office staff are generally responsive and professional, with most residents praising their helpfulness and accessibility. Maintenance requests are typically addressed promptly and courteously. However, a small number of residents report difficulty reaching the office and concerns about responsiveness to repeated maintenance issues.

Maintenance response times are generally prompt, with most residents reporting same-day or next-day service and professional, courteous technicians. However, some residents report significant delays on specific repairs and concerns about incomplete follow-through on maintenance requests, particularly for HVAC control and building security systems. The maintenance team receives consistent praise for friendliness and efficiency when work is completed.

Building quality concerns dominate resident feedback, with persistent issues including pest infestations, mold, inadequate maintenance, and malfunctioning elevators. Security vulnerabilities from broken doors and non-functional entry systems are frequently cited. While some residents report positive experiences with sound insulation and recent renovations, the majority describe deteriorating conditions, poor upkeep of common areas, and unresolved maintenance requests.

The property offers excellent location convenience with proximity to shopping centers, major highways, and reduced commute times for many residents. Most residents praise the accessible neighborhood, nearby amenities within walking or short driving distance, and safe, quiet surroundings. Parking is generally adequate, and transit access via nearby bus service is available. One long-term resident raised concerns about building security and maintenance issues affecting the overall living experience.

Amenities and shared spaces show mixed conditions. Positive reviews highlight recent upgrades including new laundry machines, a dog park, planned gym facilities, and generally clean common areas with responsive maintenance staff. However, negative reviews report significant maintenance issues including dirty carpets and elevators, non-functional gym sanitizer dispensers, delayed maintenance requests, and poor upkeep of hallways, trash rooms, and stairwells. Laundry facilities and parking lot security are recurring concerns.