Highlands at

Highlands at Cherry Hill receives overwhelmingly positive resident feedback, with residents consistently praising responsive maintenance staff, professional management, spacious and well-maintained apartments, and a clean, safe community environment. The property's convenient location near shopping and major highways, along with quality amenities including a pool and fitness center, are frequently highlighted as key strengths. However, some residents note concerns about higher utility costs, parking availability in certain buildings, thin walls allowing noise transfer between units, and significant annual rent increases that can exceed typical market adjustments.

Management and office staff consistently receive praise for being responsive, professional, and personable, with maintenance requests typically resolved within 24 hours. Residents appreciate the friendly demeanor of the leasing and maintenance teams, though some note concerns about policy enforcement consistency and fee structures. Communication from management is generally described as prompt and helpful, though office hours limitations have been mentioned as a drawback in recent reviews.

Maintenance staff consistently respond quickly to repair requests, typically within 24 hours or less, and communicate clearly about issues and resolutions. Residents report reliable service for appliance repairs, HVAC issues, and emergency maintenance calls. However, some reviews note recurring HVAC breakdowns during high-temperature periods and occasional delays in follow-up on non-emergency work orders.

The property benefits from a convenient location near shopping, highways, and transit access, with residents consistently praising its proximity to amenities and main routes. Parking presents a mixed experience—some residents report adequate availability, while others note challenges during peak hours or inclement weather, particularly in certain building sections. The location's accessibility is a strong draw, though proximity to Route 70 introduces occasional noise for some units.

Residents consistently praise the property's amenities, grounds maintenance, and responsive staff. The gym, pool, business center, and in-unit washer/dryer are well-regarded, and common areas are regularly cleaned and landscaped. Parking availability varies by building and time of day, with some residents reporting difficulty finding spots during peak hours, particularly in buildings 2-6. Fees for amenities, technology packages, and pet policies are noted as adding to overall costs.

Residents consistently praise the building's cleanliness, grounds maintenance, and modern apartment finishes, with weekly hallway cleaning and well-kept landscaping noted across multiple reviews. Noise transmission through walls is a recurring concern, with some residents reporting they can hear neighbors clearly while others report minimal sound issues. Maintenance response times are generally strong, though experiences vary; most requests are addressed within 24 hours. Overall upkeep and interior condition are viewed positively, though some residents have noted issues with appliance condition and lighting in certain units.