Forest Hills

Forest Hills receives consistently positive feedback for responsive maintenance staff, helpful office personnel, and a quiet, tree-lined community setting with convenient access to schools and downtown. Residents appreciate the spacious layouts and pet-friendly amenities, though some report recurring concerns about aging infrastructure, pest management, plumbing issues, and occasional security incidents related to the property's proximity to downtown.

Office and maintenance staff are consistently described as professional, helpful, and responsive to resident needs, with many praising their courteous demeanor and prompt service. Communication and responsiveness are strengths, with residents reporting same-day maintenance responses and immediate office acknowledgment of requests. However, some residents report inconsistent service quality, occasional communication challenges requiring multiple follow-ups, and staff turnover affecting service continuity.

Maintenance staff consistently receive praise for responsiveness, professionalism, and courteous service, with many residents reporting same-day or next-day repairs and emergency availability. However, some residents report recurring issues with plumbing leaks, incomplete repairs, and extended delays on non-emergency work orders, particularly lighting and structural concerns. Communication about work order status and timelines varies, with some residents experiencing prompt updates while others report poor communication during extended repair periods.

Forest Hills offers convenient proximity to downtown, schools, parks, and shopping, making it accessible for commuters and families. The location provides a balance between urban convenience and a quieter residential setting, though residents note the trade-off of being near less desirable neighborhoods and occasional property crime. Parking can be tight in some buildings, and proximity to railroad tracks affects certain units. Overall, the location appeals to those prioritizing walkability and access to amenities.

Residents appreciate the property's amenities including the pool, gym, and community hub, along with the park-like setting and grounds maintenance. However, recurring concerns include limited laundry facilities (4 washers/dryers for the entire complex), parking availability and lighting issues, trash compactor capacity problems, and inconsistent maintenance response times. Pool bathrooms and the fitness room require upkeep attention.

Reviews highlight significant building maintenance and cleanliness concerns, particularly persistent pest infestations and aging infrastructure issues. While maintenance staff responsiveness receives praise, structural problems including plumbing failures, mold growth, and deteriorating finishes are frequently reported. Lighting repairs and common area upkeep have experienced extended delays, and overall building condition reflects age-related wear.