Tree Top

The property receives highly polarized reviews, with 78% positive ratings reflecting strong appreciation for leasing office staff responsiveness and helpfulness, particularly during the application and move-in process. However, 21% negative reviews consistently cite serious maintenance and property condition issues including mold, pest infestations (roaches, bed bugs), non-functional amenities (pool and gym with limited hours), unresponsive maintenance for appliance repairs, and poor office communication. Residents report thin walls, noise concerns, and inconsistent enforcement of property standards.

Management responsiveness and office availability are inconsistent, with some residents reporting helpful and professional staff while others describe frequent unavailability, unanswered phones, and unresolved maintenance requests. Communication gaps appear particularly around amenity access (gym and pool hours), maintenance timelines, and billing matters. Recent management changes have been noted, though long-standing concerns about office accessibility during posted hours persist.

Maintenance response times are inconsistent, with some residents reporting same-day service completion while others experienced months-long delays for appliance repairs and critical issues like AC outages. Common unresolved problems include dishwasher malfunctions, plumbing backups, mold growth, and HVAC failures. Maintenance staff are generally described as friendly and professional, though follow-through on work orders and communication about repair status remain significant concerns.

Residents report significant issues with amenity access and maintenance across the property. The gym and pool operate on limited schedules (typically Tuesday–Saturday during office hours only), with the pool frequently closed for extended periods during summer months. Laundry facilities have experienced prolonged outages, and common areas show visible maintenance concerns including trash accumulation, pest activity, and drainage problems. Leasing office responsiveness and availability have been cited as barriers to addressing these service gaps.

Building quality concerns center on persistent maintenance issues including mold, pest problems, and uneven floors, along with thin walls that transmit noise between units. Cleanliness varies, with reports of trash in common areas and biofilm in plumbing fixtures. One recent review noted clean building conditions and responsive management, though this represents a minority perspective among selected reviews.

This property offers convenient parking and a quiet community with responsive maintenance, though location-related concerns include limited school busing availability for families with children. The neighborhood is generally safe for walking at night. Residents should verify current transportation options and school services before leasing, particularly if children require busing.