Tree Top

The property receives predominantly positive feedback (79%) regarding leasing office staff professionalism and responsiveness, with particular praise for customer service during the application and move-in process. However, significant concerns emerge around unit condition—including mold, pest infestations (roaches, bed bugs), and maintenance delays—as well as noise disturbances from residents and limited amenity availability. Management responsiveness to maintenance requests and property upkeep varies considerably, with some residents reporting prompt service while others describe prolonged unresolved issues.

Management responsiveness and office availability are inconsistent, with some residents reporting helpful and professional staff while others describe frequent unavailability, unanswered phones, and unresolved maintenance requests. Communication gaps appear particularly around amenity access (gym and pool hours), maintenance timelines, and billing matters. Recent management changes have been noted, though long-standing concerns about office accessibility during posted hours persist.

Maintenance response times are inconsistent, with some residents reporting same-day service completion while others experienced months-long delays for appliance repairs and critical issues like AC outages. Common unresolved problems include dishwasher malfunctions, plumbing backups, mold growth, and HVAC failures. Maintenance staff are generally described as friendly and professional, though follow-through on work orders and communication about repair status remain significant concerns.

Residents report significant issues with amenity access and maintenance across the property. The gym and pool operate on limited schedules (typically Tuesday–Saturday during office hours, closed Sundays, and seasonally unavailable for extended periods), making these paid amenities difficult to use for working residents. Laundry facilities have experienced prolonged outages, with machines broken for months at a time. Common areas show visible maintenance gaps, including trash accumulation, pest issues (roaches, waterbugs, spiders), and drainage problems causing flooding near the laundry room.

Building quality concerns center on persistent maintenance issues including mold, pest problems, and uneven floors, along with inconsistent upkeep of common areas. Noise insulation is limited, with thin walls allowing conversations to be heard between units. Amenities such as the pool and gym have limited availability and operational hours. Maintenance staff are noted as responsive, though some repairs experience delays.

This property offers convenient parking and a quiet community with responsive maintenance, though location-related concerns include limited school busing availability for families with children and recent demographic shifts in the area. The property features on-site resources and food pantry services, but residents should verify current transportation options for school-age children before leasing.