Leigh House

Leigh House offers a highly positive living experience with exceptional staff responsiveness, modern amenities, and a convenient location near restaurants and shopping. The majority of residents praise the clean, well-maintained apartments and grounds, responsive maintenance, and friendly community atmosphere. However, some residents have reported concerns about building construction quality, including thin walls, HVAC issues with mold, pest problems, and security gaps with gates, alongside occasional complaints about undisclosed fees and inconsistent staff interactions.

Management and leasing staff are consistently praised as friendly, helpful, and professional, with strong responsiveness to resident needs and maintenance requests. The office team facilitates smooth move-in processes and maintains open communication throughout tenancy. A small number of residents reported concerns about staff professionalism and responsiveness to maintenance issues, though these represent a minority of feedback.

Amenities at this property are consistently praised as high-quality and well-maintained, including a gym with fitness equipment, pool with grills, dog park and washing station, package lockers, and common lounges. Most residents report responsive maintenance and friendly staff support for amenity-related requests. However, some residents have experienced issues with shared space maintenance, including occasional pool closures, pest control gaps, and equipment wear over time.

Leigh House offers a highly convenient location with walkable access to restaurants, shopping, and entertainment, plus easy highway access to downtown and major retail areas. The property is well-positioned near NC State, Crabtree Mall, and local attractions, making it attractive for residents prioritizing location convenience. Most residents praise the accessible neighborhood setting, though a small number note concerns about parking availability and lighting in certain areas.

Building quality presents mixed experiences. Positive reviews highlight modern finishes, spacious units, and functional amenities like elevators and gyms. However, negative reviews consistently report construction and maintenance concerns including thin walls with noise transmission, heating and water leak issues, pest problems, mold in HVAC systems, and inconsistent upkeep of common areas. Security features like gates require ongoing attention.

Maintenance response is generally quick and professional, with most residents reporting timely repairs and responsive staff. However, some residents have experienced significant issues including HVAC problems (mold found in system, heating failures), water leaks, and concerns about follow-through on complex repairs. Communication and resolution consistency appear to vary, with some residents reporting satisfactory outcomes while others felt maintenance issues were not fully resolved.