Poplin Trace Townhomes

Residents report mixed experiences at this property. Maintenance response is consistently praised as quick and professional, and many appreciate the spacious townhome layouts and quiet neighborhood setting. However, significant concerns emerge around office communication responsiveness, inconsistent property upkeep (landscaping, trash removal), and occasional delays in addressing maintenance issues. Management and leasing office experiences vary considerably, with some residents reporting excellent service while others cite difficulty reaching staff and unresolved administrative issues.

Management responsiveness and communication are inconsistent across the property. While some residents report professional, helpful staff and timely maintenance responses, others describe difficulty reaching the office by phone, delayed responses to requests, and billing issues including unexpected collection agency involvement. Office staffing changes appear to have affected service quality, with some residents noting recent improvements while others cite ongoing communication gaps.

Maintenance response times are consistently praised when work orders are submitted, with many residents reporting quick and professional service. However, some residents report significant delays in addressing maintenance requests, with occasional follow-up issues requiring repeat service calls. Communication gaps and difficulty reaching the office have been cited as barriers to timely repairs in some cases.

Residents report significant concerns about building quality and maintenance responsiveness. Common issues include poor paint finishes, plumbing problems, pest infestations, and mold growth. Communication and maintenance request fulfillment are frequently cited as problematic, with delayed responses and difficulty reaching staff.

Residents consistently praise the location for its convenience to the Matthews area, Charlotte, shopping, and highway access, with many highlighting the safe, quiet neighborhood atmosphere. The community offers spacious townhomes with attached garages and is noted as pet-friendly and family-oriented. Most residents report positive experiences with responsive maintenance and helpful staff, though some note occasional communication gaps with the leasing office.

Residents report significant concerns with amenities and common-area maintenance at this property. Key issues include limited amenities (no pool, tennis court, or playground), inadequate parking with safety concerns, poor upkeep of shared spaces with debris and trash accumulation, and inconsistent maintenance responsiveness. One recent resident reported efficient maintenance service, though most feedback highlights unresolved infrastructure and communication gaps.