The Willow

Resident experiences at this property vary significantly across time periods and management transitions. Earlier reviews (2013-2014) consistently praised attentive staff, responsive maintenance, and community amenities, though some noted aging infrastructure. More recent reviews (2023) describe serious management issues following a transition, including unresponsive communication, lost rent payments, staffing problems, and delayed refunds. Recurring concerns across all periods include pest control challenges, aging building conditions, and geese-related ground maintenance.

Management and office staff receive consistently positive feedback for professionalism, responsiveness, and genuine care for residents, with staff frequently going above and beyond on maintenance requests and community engagement. However, some residents report inconsistent service quality, communication delays, billing issues, and unresponsiveness to certain requests, particularly during periods of staff transitions or when issues fall outside routine tasks.

Maintenance experiences at this property are highly polarized. Positive reviews highlight responsive, efficient service and staff willingness to address issues promptly. Negative reviews report extended delays (2-4 months for work orders), incomplete repairs using minimal standards, and unresolved issues including HVAC, plumbing, and electrical problems. Common concerns include slow response times for urgent repairs like heating and cooling, and follow-through gaps on documented maintenance requests.

Positive reviews consistently praise the property's amenities, including the pool, pet park, playground, and lake area, along with responsive maintenance and attentive office staff. Residents highlight the community's well-maintained grounds and quick resolution of maintenance requests. The property offers a range of shared spaces that residents find appealing and functional.

The location offers convenient access to downtown amenities and nearby shopping, with residents appreciating the proximity to local restaurants and services. However, reviews highlight concerns about outdoor lighting in common areas and grounds maintenance, particularly regarding wildlife management. The property features lake views and green spaces that residents value, though some note the gated entrance has operational reliability issues.

These reviews describe significant building quality concerns including pest infestations, noise transmission through thin walls, deferred maintenance issues, and slow response times to repair requests. Residents report problems with cleanliness upon move-in, aging finishes, and structural issues such as water damage and non-functional fixtures that persist for extended periods.