Legacy at Twin Oaks

Legacy at Twin Oaks receives mixed reviews reflecting a divided resident experience. Positive feedback consistently highlights responsive maintenance, friendly staff, clean grounds, and convenient location near shopping and amenities. However, negative reviews frequently cite rising fees (including a $79 technology fee and $17 trash fee), poor soundproofing leading to noise complaints, outdated unit conditions, and inconsistent grounds maintenance with recurring issues like trash and pet waste accumulation.

Management and office staff are consistently praised for being friendly, professional, and responsive to resident needs. Maintenance requests are typically handled promptly and efficiently, with staff noted as courteous and thorough. Communication from the leasing office is generally clear and helpful throughout the application, move-in, and residency process. Some residents have noted concerns about policy enforcement regarding pet management and shared space cleanliness, though these appear to reflect resident behavior rather than management responsiveness.

The property offers well-maintained grounds, responsive maintenance staff, and popular amenities including a gym, pool, theater room, dog park, and car-wash station. Common concerns include frequent pool closures during summer, occasional cleanliness issues in common areas (trash, pet waste), and mandatory service fees (technology package, garbage pickup, valet services). Maintenance response times are consistently praised, though some residents report outdated unit interiors and poor sound insulation.

The property benefits from a convenient location near shopping, restaurants, schools, and major employment centers (Greensboro, High Point, Jamestown), with easy highway access and proximity to parks and trails. Most residents appreciate the quiet, peaceful neighborhood atmosphere and well-maintained grounds. However, some residents report concerns about parking logistics, internet connectivity issues, and noise transmission between units.

Maintenance at this property is consistently responsive and professional, with most residents reporting same-day or prompt service for work orders and repairs. The maintenance team is frequently praised for their friendliness, professionalism, and ability to resolve issues correctly on the first visit, including emergency HVAC repairs on weekends and evenings. One negative review cited outdated units and frequent maintenance access requests, though this represents a minority perspective among the selected reviews.

Residents report mixed experiences with building quality. Positive reviews highlight well-maintained common areas, responsive maintenance, and good grounds upkeep. However, multiple residents cite poor noise insulation between units, outdated finishes, and wall cracks as significant concerns. Cleanliness and amenity maintenance vary, with some noting frequent pool closures and parking lot issues.