The Ascher Uptown Apartments

The Ascher Uptown offers competitive pricing and a convenient uptown location with generally positive leasing staff interactions. However, residents report persistent infrastructure issues—particularly chronic elevator outages affecting a 24-floor building—alongside cleanliness concerns including pet waste in common areas and recurring odors. Maintenance responsiveness varies, and communication from management is frequently cited as unresponsive, creating frustration despite some staff members receiving individual praise.

Management responsiveness and communication are significant pain points, with many residents reporting difficulty reaching the office by phone or email and slow resolution of maintenance issues. However, leasing staff receive consistent praise for friendliness, professionalism, and helpfulness during the move-in process. Elevator reliability and cleanliness of common areas emerge as recurring operational concerns that compound frustration with management's perceived lack of accountability.

Residents report persistent elevator failures affecting a 24-floor building, with frequent complaints of extended wait times (15-45 minutes) and multiple elevators out of service simultaneously. Building cleanliness is a major concern, with recurring reports of dog urine and feces in common areas, hallways, and elevators, along with general odor issues. Move-in conditions and maintenance responsiveness are problematic, including incomplete unit preparation, delayed appliance repairs, and slow work order completion. A smaller group of residents praise maintenance staff professionalism and appreciate the location and some amenities.

Elevator reliability is the most persistent issue, with frequent outages causing significant inconvenience and wait times up to 45 minutes. Common areas suffer from cleanliness problems, particularly dog waste in hallways and elevators, alongside odor issues that management struggles to address. While amenities like the gym and pool are appreciated when operational, they are frequently under maintenance or poorly maintained by residents. Staff responsiveness and maintenance communication remain problematic, though the maintenance team itself receives praise for work quality.

Maintenance response quality is inconsistent, with some residents praising quick, professional service while others report weeks-long delays on work orders like blind replacements and appliance repairs. Elevator outages are a recurring problem affecting multiple floors, and common area maintenance issues—including lobby odors and cleanliness—persist despite reported efforts. Communication gaps between residents and the office compound frustration with unresolved requests.

The Uptown location offers convenient access to nearby amenities, restaurants, and shops, which residents consistently appreciate. However, parking logistics present significant concerns, including elevator reliability issues in the garage, unclear fee structures, and third-party management communication gaps. Common location-related challenges include elevator outages affecting building access and commute times, parking deck safety and maintenance concerns, and ongoing issues with common area cleanliness.