Somerset Apartments

Somerset Apartments offers affordable housing with spacious units and a convenient location near shopping and highways, but residents report significant and persistent concerns about pest infestations, maintenance responsiveness, noise from neighbors, and property upkeep. While some residents experienced positive interactions with management and maintenance staff during certain periods, the overall experience has been inconsistent, with many reporting unresolved issues including roaches, water damage, thin walls, and inadequate staff responsiveness to service requests.

Management responsiveness and professionalism vary significantly across time periods at this property. Positive reviews highlight staff that are approachable, efficient with work orders, and helpful, while negative reviews cite unresponsive management, delayed maintenance requests, and unprofessional office interactions. Communication and follow-up from management appear inconsistent, with some residents reporting prompt issue resolution and others experiencing months-long delays on repair requests.

Residents report significant building quality concerns including widespread pest infestations (roaches, bed bugs, and rodents), poor noise insulation with sound carrying between units, and maintenance issues such as water leaks and temperature control problems. Common complaints include inadequate upkeep of common areas, limited responsiveness to maintenance requests, and concerns about overall cleanliness standards throughout the property.

Reviews for this property present a notably divided picture. While some residents appreciate the affordable pricing and adequate parking, the majority of selected reviews highlight significant concerns about amenities maintenance, security of personal belongings in shared spaces, and overall property upkeep. The pool and laundry facilities are frequently mentioned as problematic, with reports of inadequate maintenance and theft from laundry areas.

Maintenance responsiveness varies at this property. Two residents reported timely work order completion and staff effort to address repairs, while others cited delayed fixes, high staff turnover, and concerns about aging HVAC systems with inconsistent utility costs. One resident noted only a single late repair during a three-year tenure.

Reviews highlight the property's affordable pricing and convenient location near major commute routes like I-85, with proximity to work, airport, and shopping areas. However, the older building stock and neighborhood safety concerns are noted as tradeoffs for the lower cost. Maintenance responsiveness is praised, though some residents cite building condition issues.