MAA Matthews Commons

Matthews Commons residents consistently praise the responsive maintenance team and welcoming office staff, particularly for move-in support and prompt work order completion. However, a notable minority report serious concerns including pest infestations (roaches, snakes, gnats), inadequate common area maintenance, and aggressive move-out fees that residents dispute. The property offers spacious units, good amenities (pool, gym, dog park), and a convenient location near downtown Matthews, but pest management and grounds upkeep remain recurring pain points that undermine the otherwise positive experience.

Management and office staff receive consistently high praise for responsiveness, professionalism, and customer service, with many residents highlighting prompt maintenance response times and welcoming communication. However, a significant minority of residents report serious concerns about unresponsiveness to maintenance issues, aggressive move-out billing practices, and inadequate pest control management. The property shows a stark divide in resident experiences, with positive reviews emphasizing staff availability and issue resolution, while negative reviews cite delayed repairs, disputed charges, and unaddressed safety concerns.

Maintenance requests are typically addressed promptly, often within 24 hours, with repairs frequently completed on the first visit. The maintenance team is consistently described as professional, efficient, and courteous. However, a minority of residents reported delayed or incomplete repairs, and concerns about appliance quality and follow-through on certain issues.

Matthews Commons benefits from an excellent location near downtown Matthews with convenient access to shopping, restaurants, groceries, and pharmacies within a short drive or walk. Residents consistently praise the proximity to daily necessities and the walkable neighborhood. Parking options including garage rentals are available. Two residents reported significant pest control issues including roaches and rodents, though most reviews highlight the property's cleanliness and maintenance responsiveness.

Matthews Commons offers well-maintained amenities including a pool, gym, and modern common areas in a convenient location near downtown. Most residents praise the facility's cleanliness, spacious layout, and responsive maintenance staff. However, some residents report significant pest control issues and concerns about common area upkeep, particularly in outdoor spaces and around shared facilities.

Residents report significant building quality concerns, particularly persistent pest infestations (roaches, silverfish, beetles, and rodents) that management has struggled to resolve despite repeated treatments. Appliances are frequently outdated or malfunctioning, and maintenance repairs are often incomplete or delayed. Noise from nearby quarry blasting and upstairs neighbors is a recurring issue, though some residents note good sound insulation in well-maintained units. Cleanliness at move-in has been inconsistent, with some units requiring extensive resident cleaning before occupancy.