Camden Loso

Ello House residents consistently praise the modern, well-maintained apartments, exceptional leasing staff responsiveness, and high-quality amenities including a standout gym, pool, and dog park. The property benefits from a convenient walkable location in South End with nearby dining and entertainment. However, some residents report concerns about noise transmission between units, parking limitations for guests, recurring maintenance communication delays, and fees for amenities like co-working spaces and EV charging.

The leasing and management office staff consistently receive praise for responsiveness, professionalism, and attentiveness to resident needs throughout the leasing and move-in process. Staff are noted as friendly, knowledgeable, and proactive in addressing questions and concerns. However, one resident reported delayed responses to maintenance and policy enforcement issues, including pest control and lease violation concerns, which led to their decision to vacate.

The property features well-maintained amenities including a state-of-the-art gym, pool, hot tub, dog park, and yoga studio that residents consistently praise. However, there are recurring concerns about fees charged for co-working office spaces advertised as amenities, limited visitor parking, and occasional maintenance issues with shared facilities like the hot tub. Overall, amenities are a strong draw, though pricing and access policies warrant consideration.

The property benefits from a highly walkable location in the LoSo/South End area with convenient access to light rail, restaurants, shops, and entertainment within walking distance. On-site parking is available in a garage, though monthly parking fees apply and guest parking can be competitive with nearby businesses. The neighborhood is described as up-and-coming with good access to groceries and shopping centers, though some residents note occasional security concerns in the surrounding area.

Residents report excellent maintenance and cleanliness, with well-maintained common areas including gym and pool facilities. However, noise transmission between units is a recurring concern, with thin ceilings allowing sound from neighboring units and pets to carry through. Elevator downtime has occurred, and parking availability remains limited for both residents and guests.

Maintenance staff are consistently responsive and efficient with work orders, with residents noting quick turnaround times on repairs and friendly, professional service. The maintenance team is highlighted as a key strength of the community. However, one resident reported extended delays in addressing pest issues and concerns about lease violation enforcement, which affected their decision to leave.