Highland Park Apartments

Highland Park offers newly renovated apartments with responsive maintenance and professional staff in a quiet, well-maintained setting. Most residents praise the management team and quick maintenance response times, though some have reported security concerns including vehicle theft, lack of parking lot cameras, and occasional issues with trash management. Rental costs are noted as relatively high, and a few residents experienced communication gaps or move-out charges they felt were excessive.

Management and office staff receive consistently positive feedback for professionalism, responsiveness, and helpfulness with leasing and move-in processes. However, recurring concerns include parking lot security, vehicle theft, and maintenance of common areas like trash facilities. Communication accessibility has improved over time, though some residents reported difficulty reaching the office during certain periods.

Residents consistently praise the property's amenities, including well-maintained pools, gyms, and laundry facilities, along with responsive maintenance staff and clean common areas. Parking presents a mixed picture: while covered parking is available for an additional fee, some residents report security concerns including vehicle and bike theft, lack of visible security cameras, and occasional unauthorized parking in assigned spots. Management responsiveness varies by tenure, with recent improvements noted, though some residents experienced difficulty accessing amenity codes and reaching office staff.

Maintenance staff consistently deliver rapid response times to repair requests, with residents reporting quick resolution of issues including HVAC repairs. Staff are noted as helpful and professional, with follow-up communication to residents about completed work. The maintenance team's responsiveness and service quality are key strengths highlighted across reviews.

Residents consistently praise the property's convenient location on the west edge of Springfield with easy access to main roads and proximity to Missouri State University. The quiet neighborhood setting is highlighted as a key advantage, though some note freeway noise. The location offers good value for the price point and supports a peaceful residential experience.

This property received one negative review citing pest issues, maintenance responsiveness concerns, and security gaps. The reviewer reported roaches, non-functional security cameras, and concerns about privacy during unit tours. These observations suggest potential areas for property management attention regarding pest control, security infrastructure, and maintenance protocols.