ReNew

Renew Chesterfield receives polarized reviews reflecting significant inconsistency in resident experience. While many residents praise responsive maintenance staff and friendly office personnel, a substantial portion report serious concerns including unresolved maintenance issues, poor apartment condition at move-in (mold, dirty units, damaged fixtures), unresponsive communication, and unexpected fees. Recent management changes appear to have improved some aspects, though persistent complaints about property maintenance, amenity upkeep, and accessibility of management remain.

Management responsiveness and communication are inconsistent across the property. While some residents report positive experiences with attentive staff members, many describe difficulty reaching the office, delayed responses to maintenance requests, and poor communication about lease terms, billing charges, and amenity closures. Billing disputes and move-out fee discrepancies are recurring concerns, with residents reporting unexpected charges and difficulty obtaining lease documentation.

Maintenance response times and quality are inconsistent across the property. While some residents report prompt, professional service and effective repairs, others describe significant delays, unresolved work orders, and issues that persist for months or years without follow-up. Communication about maintenance status and timelines is frequently cited as inadequate, and some residents report that repairs are incomplete or cosmetic rather than addressing root causes.

Amenities at this property face significant maintenance and operational challenges. The pool requires frequent repairs and has extended closure periods, the gym is small with non-functional equipment, and shared spaces show signs of deferred maintenance. Communication about amenity closures, repairs, and service timelines is inconsistent, leaving residents without advance notice or updates.

Residents report significant building quality concerns, particularly poor move-in cleanliness, mold and water damage, thin walls with noise transmission, and slow maintenance response times. Common issues include pest infestations, peeling finishes, water stains, and damaged flooring that residents say were not addressed before occupancy. While one resident noted clean and well-maintained common areas with responsive repair staff, the majority of feedback indicates deferred maintenance and inadequate unit preparation.

The property benefits from a convenient location with walkable access to grocery stores, restaurants, and other amenities, and offers free covered parking. However, residents report mixed experiences with location-related factors: some appreciate the balance between urban convenience and residential distance from downtown, while others note that the premium pricing appears tied primarily to the area rather than unit quality or services.