The Hill

The Hill Apartments offers spacious units in a desirable Cathedral Hill location with well-designed amenities and responsive maintenance staff under previous management. However, since new management took over in March 2026, residents report significant deterioration in service quality, with prolonged pool and hot tub closures, inconsistent communication, delayed maintenance responses, and unresolved amenity issues despite premium rent pricing. Management has been unresponsive to resident concerns and accommodation requests, leading to frustration among long-term residents who chose the property specifically for its amenities.

Management responsiveness and communication have become inconsistent, particularly since recent ownership changes. While some residents report friendly and helpful staff, others describe poor communication about amenity repairs, unmet timelines, and unresponsiveness to tenant concerns. Key issues include prolonged pool and hot tub closures without clear repair timelines, billing policy changes, and perceived lack of accountability despite premium rent pricing.

The property features well-maintained shared spaces and amenities that residents appreciate when operational, including a pool, hot tub, gym, outdoor kitchen, and pizza oven. However, since management transition in early 2026, the pool and hot tub have remained closed for extended periods with inconsistent communication about repair timelines and availability. Residents report frustration with the unavailability of key amenities that influenced their leasing decisions, particularly given premium rent levels, and cite concerns about maintenance responsiveness and transparency regarding repair status.

The Hill offers an excellent walkable location with convenient access to restaurants, coffee shops, and retail within short distances. Residents consistently praise the neighborhood's appeal for outdoor activities and the Twin Cities area. The property features strong amenities including a pool, gym, outdoor spaces, and parking, though rent reflects the premium location and building quality.

The building is well-maintained with clean apartments and quality finishes that residents describe as new or brand-new upon move-in. Maintenance response is generally quick, and the property features good amenities. Most residents report positive experiences with management responsiveness, though one review noted inconsistent communication and management availability varies by interaction.

Maintenance response times and communication have significantly declined under current management, with residents reporting delays exceeding two months for basic repairs and inconsistent follow-up on work orders. Major amenities including the pool and hot tub have remained closed for extended periods with vague explanations and no clear repair timelines, despite residents paying premium rent specifically for these facilities. Management communication regarding maintenance issues and amenity status has been characterized as inconsistent and lacking transparency.