Burgundy And Hillsboro

Burgundy & Hillsboro Apartments receives predominantly positive feedback, with residents praising the responsive maintenance team and welcoming management staff. However, some residents report persistent issues with noise control, aging appliances, and delayed response to maintenance requests. The property offers good value for the location and amenities, though concerns about thin walls, parking logistics, and occasional communication gaps persist.

Management and office staff are consistently praised for responsiveness, professionalism, and helpfulness, with many residents highlighting positive experiences with leasing and maintenance communication. However, a minority of residents report difficulty reaching the office by phone, delayed responses to requests, and inconsistent follow-up on complaints. Maintenance response times are generally quick, though some residents cite ongoing issues with noise complaint resolution and facility maintenance gaps.

Maintenance at this property is consistently responsive and professional, with most residents reporting quick resolution of repair requests and positive interactions with the maintenance team. Communication from management and maintenance staff is noted as timely and helpful across multiple reviews. One resident reported ongoing issues with specific repairs not being completed, including plumbing fixtures and drainage problems, suggesting inconsistent follow-through on some work orders.

The property offers convenient access to nearby stores, food options, and downtown (approximately 13 minutes away), with a quiet neighborhood setting. Location benefits include proximity to the highway and good overall convenience. However, parking availability and freeway noise are concerns for some residents, with reports of limited parking spots and noise from nearby highway traffic.

The property consists of older buildings that are generally well-maintained, though residents note aging infrastructure including outdated appliances, creaky floors, and wear in common areas like garages and hallways. Noise insulation is a significant concern, with multiple residents reporting thin walls and ceilings that transmit neighbor noise and external sounds; management responses to noise complaints have been inconsistent. Maintenance is responsive overall, and the courtyard and common areas are kept clean, but some residents feel the building condition and finishes do not justify the rental price.

Amenities at this property are basic and aging, with a pool, garage parking, laundry facilities, and dog amenities available. Laundry machines experience frequent breakdowns and are perceived as expensive relative to reliability; garage doors and building fixtures show wear and maintenance gaps. Long-term residents report responsive maintenance staff and clean grounds, though newer residents cite concerns about appliance age, water damage, and repair responsiveness.