The Pointe at Cedar Grove

This property shows a stark divide in resident experiences. Positive reviews from recent years (2017-2019) highlight renovations, friendly staff, pet-friendly amenities, and responsive maintenance under current management. However, numerous reviews spanning 2006-2016 document persistent issues including pest infestations (roaches, bed bugs, mice), slow maintenance response times, heating/cooling failures, thin walls, aggressive parking enforcement, and deposit disputes. Residents report management communication challenges, inconsistent rule enforcement, and concerns about cleanliness in common areas.

Management responsiveness and communication practices receive mixed feedback across the property's history. While recent reviews highlight staff friendliness and quick maintenance response under current management, older reviews document significant concerns about unresponsiveness to maintenance requests, inconsistent communication about building policies, and disputed damage deposit deductions. Leasing office organization and staff turnover have been noted as ongoing issues.

Residents report significant concerns about building maintenance and upkeep, with recurring issues including delayed repairs, water damage, pest infestations, and thin walls that transmit neighbor noise. While some residents noted the building is generally quiet and well-maintained in certain units, the majority of feedback highlights problems with heating systems, plumbing failures, mold, and inadequate pest control responses. Cleanliness standards vary by unit, with some residents reporting fresh finishes while others describe deteriorating paint, stains, and odor issues.

Residents consistently praise the property's convenient location near major highways (77/Cedar, 13, 494, 35E) and proximity to downtown Minneapolis and St. Paul, with commute times around 20 minutes. The complex features well-lit parking lots, quiet grounds, and nearby amenities including a pool and party room. Parking logistics present occasional challenges when residents do not use assigned garage stalls, though designated spaces are generally adequate when properly utilized.

Residents report a mix of experiences with amenities and shared spaces. Positive feedback highlights a well-maintained swimming pool, party room, and responsive maintenance for repairs. However, concerns include limited laundry accessibility, shared garage storage limitations, package delivery office hours that conflict with work schedules, and maintenance issues such as pest problems and water damage from broken pipes.

Maintenance response times and follow-through have been inconsistent at this property. While one recent review reported quick and efficient handling of maintenance issues, multiple older reviews document significant delays in addressing repairs—including heat outages lasting weeks, plumbing issues requiring multiple follow-ups, and water leaks left unresolved for extended periods. Common concerns include slow response to work orders, incomplete repairs, and pest control issues.