Connelly On Eleven

Resident experiences are mixed, with strong praise for maintenance responsiveness and leasing staff friendliness offset by recurring concerns about pest infestations, fees, and unit condition issues. Many residents report quick maintenance service, but others describe long-standing problems like insects, mold, and HVAC failures that persist despite repeated requests. Fees and utility charges are frequently cited as high relative to unit quality and condition.

Management and office staff receive mixed feedback, with some residents praising responsiveness and friendliness while others report communication breakdowns and slow issue resolution. Maintenance response times vary significantly, from prompt service to multi-week delays on critical repairs. Common concerns include inconsistent policy enforcement, billing practices, and resident complaints that go unaddressed despite multiple reports.

Maintenance response times are generally quick, with several residents praising prompt service and repairs completed within 24 hours. However, follow-through on work orders is inconsistent—some repairs are delayed significantly or require multiple visits, and residents report issues like heating failures, plumbing problems, and appliance malfunctions that persist unresolved for extended periods. Communication gaps between office staff and maintenance teams have resulted in work orders not being submitted or completed as requested.

Residents report significant building quality concerns, particularly noise transmission through thin walls and floors, pest infestations, and deferred maintenance issues. Common complaints include inadequate sound insulation between units, limited laundry facilities, and slow or incomplete repairs. While some residents noted responsive office staff and timely maintenance responses in isolated cases, the majority of feedback indicates ongoing physical condition problems and insufficient upkeep.

Residents report mixed experiences with amenities and shared spaces. Office staff and maintenance responsiveness are generally praised, but the property faces recurring issues with laundry capacity (limited washers/dryers per floor), parking maintenance and enforcement, noise transmission between units, and common-area upkeep including pet waste and pest control effectiveness. Additional concerns include utility billing practices, amenity closures, and aging infrastructure requiring frequent maintenance attention.

The property benefits from a desirable location near employment centers, parks, and the edge of multiple communities, which residents appreciate. However, parking is consistently inadequate for residents and guests, with towing enforcement during night hours. Additional location-related concerns include utility billing structures (water charged by occupancy rather than usage, common area gas charges) and limited nearby amenities like laundry facilities relative to unit count.