The Graham

The property offers spacious, well-maintained units in a beautiful community with strong amenities and responsive maintenance under prior management. However, since transitioning to new management in late 2025, residents report significant declines in communication, service responsiveness, fee transparency, and accountability, with particular concerns about billing disputes, security protocol violations, and unresolved maintenance emergencies.

Management and office staff receive consistent praise for professionalism, responsiveness, and helpfulness during leasing and ongoing tenancy under prior management. However, recent reviews indicate significant service deterioration following a management transition, with residents reporting communication breakdowns, unannounced maintenance entries, billing disputes, and unresolved maintenance issues. Maintenance response times were historically prompt but now show inconsistency, and emergency protocols appear inadequate.

Maintenance response times are generally quick, with most residents reporting prompt service and efficient issue resolution. However, some residents experienced significant delays during emergencies and concerns about incomplete repairs, particularly with mold remediation and appliance issues. Communication gaps and follow-up on work orders have been noted in several cases, and some residents reported maintenance access issues without proper notice.

Residents consistently praise the property's amenities, particularly the pool, gym, and fitness center, which are well-maintained and frequently used. Maintenance and trash collection are generally responsive and timely. Parking availability is a recurring concern, with limited spots making evening parking difficult. A small number of reviews report issues with common-area cleanliness, pest management, and the condition of shared facilities like courts.

Residents report significant concerns about building condition and maintenance responsiveness. Multiple reviews cite broken or poorly maintained fixtures, mold issues, and inadequate upkeep, with some noting that repairs are incomplete or cosmetic rather than addressing root causes. While a few residents praise cleanliness and maintenance speed, the majority describe deteriorating property conditions and unresponsive management, particularly following recent management transitions.

Residents consistently praise the property's location for convenient access to grocery stores, restaurants, dining, and entertainment options. The complex benefits from a quiet, set-back positioning with nearby parks and trails, creating a peaceful residential environment. Proximity to highways and major amenities makes commuting and daily errands accessible without sacrificing the tranquility of the community.