The Varsity

The Varsity offers a prime location near campus with modern amenities including a 24-hour gym, spacious units, and included utilities (historically). However, residents report significant inconsistency in management responsiveness and professionalism, with recurring complaints about maintenance delays, noise issues from thin walls and nearby gym activity, and high rent that has increased substantially. Staff quality varies considerably, with some residents praising individual staff members while others describe management as dismissive and condescending.

Management responsiveness and staff professionalism are inconsistent at this property. While some residents report friendly, helpful staff and smooth leasing experiences, others describe office staff as rude, dismissive, and unresponsive to maintenance requests and resident concerns. Communication gaps, slow issue resolution, and billing practices have been recurring frustrations, though positive experiences with individual staff members are also documented.

The Varsity offers well-regarded amenities including a two-level fitness center, 24-hour gym, lounges, business center, and in-unit laundry, with a convenient location near campus. However, recurring issues include missing or damaged gym equipment (notably dumbbell pairs), limited lounge hours (until 9 PM), inconsistent common-area maintenance, and slow package handling at the front desk. Management responsiveness to maintenance requests and resident concerns about amenities varies significantly across reviews.

The Varsity's location near State Street and central campus is a major draw, with most residents praising walkability to campus and nearby stores. Amenities including fitness center, study spaces, and in-unit laundry are frequently highlighted as valuable. However, rent is consistently noted as expensive relative to condition and maintenance responsiveness, with some residents reporting issues with equipment upkeep, cleanliness of common areas, and communication from management.

Residents report significant concerns about building quality, particularly thin walls that transmit noise from neighbors and common areas, and prolonged elevator outages with slow repair timelines. Move-in conditions frequently include inadequate cleaning and maintenance issues, while ongoing upkeep is inconsistent—hallways accumulate trash and common areas lack regular cleaning schedules. Some residents note modern finishes and amenities, but these are offset by climate control problems, plumbing issues, and the overall condition not matching the rental price.

Maintenance response times are inconsistent, ranging from quick resolution to extended delays of two weeks or more for appliance repairs. Residents report frequent maintenance access issues, including elevator repair delays and concerns about unannounced entry frequency. Initial move-in conditions and cleanliness standards have been problematic, with reports of dirty appliances, unfumigated units, and inadequate pre-occupancy preparation.