ReNew

Resident experiences at this property are highly polarized. While some residents praise the location, staff responsiveness, and apartment aesthetics, a substantial portion report significant challenges with maintenance responsiveness, unresolved amenity issues, utility billing concerns, and security deposit delays. Common complaints include slow or ignored maintenance requests, non-functional advertised amenities, poor insulation and building condition, and difficulty reaching management. Positive experiences often correlate with recent management changes and specific staff members.

Management responsiveness and communication are inconsistent, with significant variation depending on staffing and leadership changes. Positive experiences highlight friendly, responsive staff and timely maintenance, while negative experiences cite slow response times, difficulty reaching the office, and unresolved maintenance requests. Billing transparency and utility charge disputes have been recurring concerns, particularly regarding water bill increases and third-party billing practices. Recent leadership changes have shown some improvement in responsiveness and property maintenance.

Maintenance response times are inconsistent and frequently delayed, with many residents reporting weeks or months to address issues like HVAC failures, plumbing problems, and appliance repairs. While some residents praise the maintenance crew's professionalism and responsiveness, the majority report difficulty reaching management, unresolved work orders, and a pattern of requiring repeated follow-up calls to get repairs completed. Communication about maintenance timelines is often absent, and residents describe feeling ignored when submitting requests through portals or phone.

Building quality has significantly deteriorated under current management, with widespread complaints about poor maintenance responsiveness, aging infrastructure, and inadequate upkeep. Residents report persistent issues including drafty windows, noise transmission, non-functional appliances, and delayed repairs that sometimes take months to address. While some recent residents note acceptable conditions and responsive maintenance, the majority experience poor soundproofing, high utility costs due to insulation problems, and visible deterioration of common areas including trash overflow and garage maintenance failures.

Amenities at this property show a stark divide in resident experience. Positive reviews highlight well-maintained gym, pool, sauna, and 24/7 fitness access under recent management improvements, along with convenient garage parking and in-unit laundry. However, a significant majority of recent reviews report non-functional amenities—particularly the jacuzzi and sauna—despite being marketed and included in rent, along with delayed pool openings, poor upkeep of common areas, and slow or unresponsive maintenance response times.

The location offers strong convenience with proximity to downtown, shopping centers, grocery stores, and for some residents, major employers like the University of Michigan. The property features free garage parking and is described as walkable and bike-friendly in a quiet, safe neighborhood. However, residents consistently report high utility costs, likely due to poor insulation and drafts, which offset the location advantages for long-term residents.