Cedar Gardens and Towers Apartments & Townhomes

The property receives highly positive ratings for leasing office service and staff professionalism, with many residents praising the move-in experience and customer care. However, significant ongoing concerns include pest infestations (roaches, mice, silverfish), water service interruptions without adequate notice, maintenance issues (mold, water damage, structural problems), noise disturbances, and parking enforcement inconsistencies. While some residents report satisfaction with the community and amenities, the recurring maintenance and pest control failures substantially impact the overall living experience for a notable portion of residents.

Leasing and office staff receive consistent praise for professionalism, responsiveness, and helpfulness during the application process. However, residents report significant ongoing concerns with maintenance responsiveness to serious issues like pest infestations, water damage, and mold, as well as unclear billing practices and inconsistent communication about service interruptions. Management's handling of maintenance requests and tenant concerns appears inconsistent, with some residents feeling their issues are deprioritized despite repeated reports.

Residents report persistent pest infestations (roaches, mice, silverfish) throughout the property that pest control treatments have failed to resolve. Building maintenance issues including water damage, mold, and structural defects are frequently reported as inadequately repaired or only temporarily addressed. Noise from grounds maintenance, construction, and thin walls is a recurring complaint, along with unannounced water shutoffs and security concerns including vehicle theft and break-ins.

Maintenance response times and work order completion vary significantly at this property. While some residents report efficient and professional service from maintenance staff, others describe unresolved structural issues including water damage, mold, and pest infestations that persist despite multiple work orders. Temporary fixes rather than permanent repairs, lack of follow-up communication, and delayed responses to health and safety concerns are recurring frustrations.

The property offers affordable rent in a quiet neighborhood with convenient nearby stores, but residents report significant concerns about noise levels, maintenance responsiveness, parking enforcement practices, and sound insulation between units. Common complaints include early morning maintenance activities, thin walls allowing neighbor noise to carry, and inconsistent parking policies.

Residents report significant concerns with amenities and shared spaces at this property. The gym is described as run-down with minimal equipment, and the pool has extended closures with limited availability. Additional issues include pest control problems, hallway odors, noise from maintenance and grounds work, unannounced water shutoffs, and parking lot management concerns including vehicle towing and unresolved pest issues like a hornet nest.