20 Lambourne

Residents report mixed experiences at this property. Leasing office staff receive consistent praise for professionalism and responsiveness, while maintenance and building condition present recurring concerns including pest control issues, garage security problems, noise complaints, and delayed repairs. Rent is considered high relative to the condition and amenities provided. Location near shopping and dining is a noted advantage.

Management responsiveness is inconsistent, with some staff members—particularly in the leasing office—receiving strong praise for professionalism and helpfulness, while others are reported as difficult to reach and dismissive. Maintenance response times vary widely, from immediate to weeks-long delays. Communication gaps and unresponsiveness to calls, emails, and maintenance requests are recurring complaints, though several residents report positive experiences with specific staff members and corporate office support.

Residents report significant building quality concerns, with pest infestation (roaches and rodents) being the most frequently cited issue across multiple reviews. Common complaints include elevator breakdowns, delayed maintenance response times, poor cleanliness in common areas and hallways, and noise transmission between units despite high rent. While some residents praise individual staff members and appreciate unit layouts and amenities, the overall condition and upkeep of the building fall short of expectations for the price point.

Residents report mixed experiences with amenities and shared spaces. Positive feedback highlights the pool, gym, and updated package delivery systems with code-access lockers, along with responsive maintenance for work orders. However, significant concerns persist regarding package theft despite paid lockers, parking issues including loss of reserved spots during construction, elevator and garage door malfunctions, and cleanliness of common areas including trash rooms. Security concerns in the garage—including vehicle break-ins and theft—are frequently cited as a major issue.

Maintenance response times are inconsistent, with some residents reporting quick service while others experienced weeks-long delays on work orders and emergency requests. Common issues include appliance failures, water leaks, HVAC problems, and pest control challenges that sometimes require multiple visits. Communication about maintenance activities, particularly advance notice for water shutoffs and preventative work, needs improvement. Positive feedback highlights responsive maintenance staff in some cases, though follow-through on repairs and completion verification remain concerns.

The property benefits from a strong location with convenient walkability to grocery stores, shopping centers, and restaurants. However, residents report significant concerns about parking logistics, including reserved spot elimination during construction and mandatory parking fees, as well as security issues including package theft and vehicle break-ins. Positive experiences center on proximity to destinations and responsive staff, though location convenience is offset by ongoing operational and safety challenges.