Montgomery Trace Apartment Homes

Montgomery Trace offers a convenient location with spacious apartments and responsive maintenance staff who consistently address work orders quickly. Office staff receive frequent praise for professionalism and helpfulness, though the property faces recurring challenges with pest control, thin walls, odor issues, and parking constraints. Overall resident experience is positive for those prioritizing location and maintenance responsiveness, but prospective residents should be aware of building age, condition limitations, and ongoing pest management concerns.

Management and office staff responsiveness are generally strong, with maintenance consistently praised for quick response times and professionalism. However, communication gaps and policy clarity issues have created friction for some residents, particularly around fees, parking restrictions, and lease renewal procedures. Office staff quality appears variable, with some residents reporting excellent service while others cite unprofessional interactions.

Maintenance staff are consistently praised for quick response times and professional service, with most residents reporting issues are resolved promptly. However, persistent challenges include incomplete repairs (particularly with plumbing and appliance issues), pest control ineffectiveness despite multiple treatments, and occasional quality concerns with replacement appliances. Staffing constraints appear to limit follow-through on complex or recurring problems.

Building quality is mixed, with older construction showing visible wear and thin walls that transmit noise from neighbors. Pest control remains a persistent concern across multiple units, though maintenance response times are generally quick. Finishes like granite countertops and appliances are functional but aging, requiring occasional repairs or multiple cycles to operate effectively.

Residents consistently praise the spacious apartments, responsive maintenance staff, and available amenities including parking, pool, gym, and fitness areas. However, recurring concerns include parking availability during peak times, pest control issues (mice and roaches), pool maintenance and condition, and laundry facility upkeep. Management responsiveness to maintenance requests is generally viewed positively, though some residents report delayed action on specific issues.

The property benefits from a convenient location near transit, buses, and local stores, with responsive maintenance and friendly office staff frequently praised. However, residents report persistent concerns about thin walls and sound transmission between units, parking limitations, and odor issues from neighboring units. The neighborhood itself is generally described as clean and friendly, though some residents note safety concerns related to nearby areas.