The Ross

The Ross offers a highly-rated living experience with modern, spacious apartments, excellent amenities including a 24-hour gym and sky lounge, and a welcoming staff. The downtown Salisbury location provides convenient access to restaurants, cafes, and events. Most residents praise responsive maintenance, reasonable pricing with utilities and WiFi included, and a safe community atmosphere. A small number of residents reported serious maintenance issues including water leaks and mold, office accessibility concerns, and communication gaps during transitions.

Management and leasing staff are consistently praised for friendliness, helpfulness, and responsiveness to resident needs. The office team facilitates smooth move-ins and handles maintenance requests promptly. Two older reviews cite communication breakdowns regarding lease terms and payment portal issues, though recent reviews indicate improved management responsiveness.

Residents consistently praise the property's amenities, particularly the well-maintained gym and lounge spaces with comfortable seating and entertainment options. Common areas are kept clean and well-managed, with staff noted as responsive and professional. The combination of amenities, location, and maintenance standards is frequently cited as a key strength of the property.

The property's downtown Salisbury location is consistently praised for proximity to restaurants, cafes, entertainment venues, and cultural events. Residents highlight convenient access to nearby amenities and free parking as key location advantages. The central location is described as a standout feature compared to other properties in the area.

The building features high-quality finishes and is generally well-maintained with responsive management. However, one resident reported significant water damage and mold issues in their unit that persisted despite multiple maintenance requests, along with construction-related debris at move-in. Most feedback highlights cleanliness and building condition positively, though the reported moisture and mold concerns suggest potential underlying maintenance issues that warrant attention.

Maintenance response times are generally quick for routine issues like appliance setup and television installation. However, the property has experienced significant challenges with water leaks and mold remediation in some units, with repeated requests for repairs not fully resolving underlying plumbing issues. Follow-through on complex maintenance problems appears inconsistent, with some residents reporting ongoing concerns despite multiple work orders.