5035 Cherry Tree

Resident experiences at this property are mixed, with strong positive feedback about leasing staff professionalism and responsiveness during the move-in process, but significant concerns about maintenance responsiveness, aging unit conditions, fee practices, and management communication. Long-term residents report declining service quality over time, while newer residents often express satisfaction with their initial experience. Key issues include outdated appliances and finishes, pest concerns, unclear or disputed charges, and inconsistent management staffing.

Management responsiveness is inconsistent, with some residents reporting helpful and professional leasing staff during move-in, while others experienced unresponsiveness to calls, voicemails, and complaints over extended periods. Billing practices are a recurring concern, with residents reporting unexpected charges, late fees applied with minimal grace periods, and disputed move-out invoices. Communication gaps appear in lease fulfillment, move-in coordination, and follow-up on maintenance requests and resident inquiries.

The property is located in a quiet, safe neighborhood with low traffic and minimal crime. Residents appreciate the proximity to nearby shopping areas like White Marsh. The grounds feature walking paths and stairs that some residents note could benefit from additional safety railings, and nighttime lighting could be enhanced with more street lights.

Residents report concerns about building maintenance and pest control, with mentions of rodent issues and mold. Safety features like railings in common areas need attention. Management responsiveness to maintenance requests appears inconsistent based on resident feedback.

Residents report concerns with laundry facilities quality and maintenance responsiveness. Communication from management regarding lease compliance and tenant inquiries is noted as slow or inadequate. The property's amenities and overall condition are described as outdated relative to the location.

This review reports significant maintenance issues including non-functional HVAC systems, appliance failures, ceiling mold, and flooring problems. Work order response times were reportedly slow, with repairs taking approximately one month to complete. The reviewer also describes communication challenges with management regarding move-out procedures and deposit disputes.