The Village of Chartleytowne Apartments & Townhomes

Residents report highly polarized experiences at this property. Leasing and office staff consistently receive praise for professionalism, patience, and helpfulness, while maintenance responsiveness and property condition issues—including pest infestations, mold, water damage, and slow repairs—are frequent complaints. Parking enforcement inconsistencies, fee structures, and communication gaps between departments create frustration despite some positive individual maintenance interactions.

Management responsiveness and communication are inconsistent, with many residents reporting delayed maintenance responses, lack of advance notice for unit entries, and difficulty reaching staff or managers. While some leasing staff members receive praise for professionalism and helpfulness during the move-in process, ongoing maintenance issues—including water damage, mold, pest infestations, and appliance failures—often go unresolved or are addressed inadequately. Billing disputes, unexpected fees, and move-out damage charges are frequent complaints, alongside concerns about enforcement of parking policies and property upkeep.

Maintenance response times are inconsistent, with some residents reporting weeks-long delays for critical repairs like HVAC and plumbing issues, while others experienced same-day service. Common unresolved problems include water leaks, mold, plumbing failures, and pest issues that recur despite repeated repair attempts. Communication gaps are frequent, with residents reporting unannounced maintenance entries and lack of advance notice. A small number of residents praised specific maintenance staff for professional, timely work.

Residents report persistent building maintenance issues including water damage, mold, plumbing failures, and pest infestations that remain unresolved despite repeated requests. Maintenance response is slow and often ineffective, with issues such as leaks painted over rather than repaired, and pest treatments failing to eliminate problems. Noise insulation is poor, particularly in lower floors, and finishes show significant wear including peeling paint, cracked walls, and damaged flooring.

Resident experiences with amenities and shared spaces are mixed. One resident praised the fitness center and pool as vibrant community features. However, three residents reported significant concerns including inadequate trash management with debris accumulating outside dumpsters, laundry room vandalism and equipment damage, maintenance access without proper notice, and unresolved maintenance issues affecting shared and private spaces. Common complaints center on poor upkeep of common areas and communication gaps regarding maintenance entry.