17 Barkley

Residents consistently praise the spacious apartments, modern amenities (gym, pool, shuttle service), and convenient location near transit and shopping. However, the property experiences recurring challenges with leasing office responsiveness and professionalism, maintenance response times, and building security features like malfunctioning access doors and garage systems. Maintenance staff are frequently noted as helpful and professional, though office staff turnover and inconsistent service quality remain persistent concerns.

Management and office staff responsiveness varies significantly across review periods. Positive reviews highlight professional, friendly, and attentive leasing and management teams who resolve issues quickly and remember residents by name. However, negative reviews cite inconsistent office professionalism, billing discrepancies, unresponsive phone communication, and delayed maintenance responses. Maintenance staff consistently receive praise for friendliness, promptness, and helpfulness across reviews.

Residents consistently praise the property's amenities, including a resort-style pool with hot tub, 24-hour fitness center, and free covered parking garage. The complex features modern apartments with in-unit washer/dryer, granite countertops, and stainless steel appliances. Common concerns include limited guest parking, occasional maintenance delays through third-party contractors, and inconsistent upkeep of shared spaces like hallways and trash rooms.

Maintenance response times and service quality are generally positive, with residents frequently praising staff professionalism and efficiency in handling repairs. However, some residents report extended delays on certain work orders and occasional coordination issues. Emergency plumbing and HVAC concerns have received mixed feedback, with prompt responses noted in some cases but inefficient handling in others.

Highland Square's location offers strong convenience with proximity to Route 270, Route 355, shopping, dining, and Bohrer Park, plus a free shuttle to Shady Grove Metro Station. The covered garage parking is a major draw, though guest parking availability is limited. Residents consistently praise the accessible location for commuting to the DC area and nearby amenities, though some note traffic on the main thoroughfare as a tradeoff for the central location.

Residents report that the building is generally clean and well-maintained with responsive maintenance teams, though some common issues persist. Access control doors frequently malfunction or fail to close properly, creating security concerns. Hallway carpets show persistent staining despite cleaning efforts and require replacement rather than maintenance. Trash room management is inconsistent, with overflow occurring regularly.