Cross Country Manor Apartments

Cross Country Manor offers affordable housing in a generally quiet, well-maintained community with responsive maintenance and friendly office staff. However, residents report significant concerns including high water bills due to shared metering, aging apartment conditions requiring updates, pest control delays, and occasional maintenance responsiveness issues. The property appeals to budget-conscious renters seeking a safe neighborhood with convenient access to shopping and transit, though unit size and amenities are limited.

The property offers a convenient central location with walkable access to grocery stores, shopping, restaurants, and major highways, making it suitable for commuters and families. Parking is generally available, though some residents report challenges during peak evening hours. The quiet, peaceful community with nearby parks and playgrounds appeals to many residents, though a minority experienced safety concerns in the surrounding neighborhood.

Management and office staff receive consistent praise for professionalism, friendliness, and responsiveness to resident needs, with many residents highlighting quick maintenance response times and helpful communication. However, a significant portion of negative reviews cite billing confusion, communication breakdowns on maintenance requests, and inconsistent follow-through on service issues, particularly regarding pest control and repairs. Billing practices—including water charges, mandatory fees, and auto-pay setup requirements—are frequently cited as confusing and frustrating.

Maintenance response times are generally quick, with many residents reporting same-day or prompt service. However, experiences vary significantly: some residents praise maintenance professionalism and responsiveness, while others report delayed repairs, incomplete work, and unresolved long-term issues like roof leaks, HVAC problems, and pest control failures. Common concerns include aging building systems (furnaces, air conditioning, insulation), water damage not being properly addressed, and inconsistent follow-through on work orders.

Building quality concerns center on aging infrastructure and noise insulation issues. Residents report thin walls allowing sound transmission between units, poor heating efficiency in winter, and deferred maintenance on roofing and furnace systems. Pest control and cleanliness vary by unit and floor, with some residents experiencing recurring issues. Maintenance response times are generally quick, though quality and follow-through on repairs are inconsistent.

Residents report mixed experiences with amenities and shared spaces. Laundry facilities are frequently cited as problematic—described as dirty, unreliable, and inconvenient—though some appreciate the in-building availability. Parking is consistently difficult after evening hours and often unavailable. Common areas require better upkeep, with reports of overflow trash, clutter, and inadequate maintenance of shared spaces. Maintenance response times are generally praised as quick, though follow-through on repairs varies.