9 E. Mt. Royal

This property offers responsive maintenance and attractive amenities like a rooftop club room, but residents consistently report significant concerns about noise insulation, security vulnerabilities, and unresolved building issues. Recurring problems include frequent fire alarm activations, package theft, thin walls allowing neighbor noise to travel, and inadequate communication from management about building systems and policy changes. Rent levels around $2,000/month are viewed by many residents as misaligned with the service and condition issues experienced.

Residents report significant noise insulation issues, with sound from neighbors' conversations and footsteps clearly audible through walls and floors. Building maintenance is inconsistent, with some reports of responsive service alongside concerns about fire alarm malfunctions, elevator downtime, and security vulnerabilities including package theft and unsecured access points. Unit finishes vary, with some residents noting poor shower fixtures and lighting options.

The property offers convenient transit access, with one resident noting walking distance to a nearby station. However, location convenience is offset by security concerns including unsecured parking access and package theft, as well as noise transmission between units that affects sleep quality.

Residents report mixed experiences with building maintenance and security. One resident praised responsive maintenance and cleanliness, while another noted concerns about package security, parking gate functionality, and soundproofing between units. Common areas and security infrastructure appear to need attention to match the property's pricing.

Management is generally responsive to maintenance requests and keeps the building clean. Communication gaps exist around building system updates and move-in procedures, with residents reporting they were not notified of callbox code changes or provided clear instructions on building access systems.

The property demonstrates responsive maintenance service and maintains clean building conditions. Based on available feedback, maintenance requests receive timely attention from staff.